Privacy Policy

Personal Information

When you create an account or place an order, we collect information such as your full name, email address, mobile number, and delivery address. This information is necessary to process your orders and provide customer support.

Payment Information

We do not store your payment details. All transactions are processed securely through Cashfree, a PCI-DSS compliant payment gateway. We only retain the transaction reference ID for order tracking purposes.

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This helps us improve our website and your shopping experience.

Order Processing

Your personal information is used to process and fulfil your orders, send order confirmations, provide shipping updates, and handle returns or refunds.

Communication

We may use your email address or mobile number to send you important updates about your orders, changes to our policies, or promotional offers. You can opt out of marketing communications at any time.

Service Improvement

We analyse usage data to understand how customers interact with our website, identify issues, and improve our products and services.

Encryption

All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS technology. Your passwords are hashed using bcrypt and are never stored in plain text.

Secure Authentication

We use JSON Web Tokens (JWT) stored in HttpOnly cookies for authentication. This prevents JavaScript-based attacks from accessing your session token.

Access Controls

Access to personal data is restricted to authorised personnel only. We regularly review and update our security practices to protect your information.

Third-Party Services

We share necessary information with trusted third-party services to operate our business — including Cashfree for payment processing and courier partners for order delivery. These partners are contractually obligated to protect your data.

No Data Selling

We never sell, rent, or trade your personal information to any third party for marketing purposes. Your data is yours.

Legal Requirements

We may disclose your information if required by law, court order, or government authority. We will notify you when permitted to do so.

What We Use

We use cookies to maintain your login session, remember your cart, and understand how you use our website. Essential cookies are required for the site to function properly.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, such as staying logged in or retaining your cart.

Access & Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can update most information directly from your account settings.

Deletion

You may request deletion of your account and associated personal data at any time by contacting us at support@cherryhoney.in. We will process your request within 30 days.

Data Portability

You have the right to receive a copy of your personal data in a structured, machine-readable format upon request.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.